Privacy Policy
Last updated: March 2026
1. Who We Are
SapheWay is operated by Zetup.ae, based in Dubai, United Arab Emirates. This policy explains how we collect, use, and protect personal information when you use our ground transfer services or visit our website.
2. Information We Collect
We collect the following information when you book a transfer:
- Name and contact details (phone number, WhatsApp)
- Pickup and drop-off locations
- Travel dates and times
- Number of passengers
- Passport nationality (for border crossing advice only)
We also collect standard website analytics data (pages visited, browser type, device) through privacy-respecting analytics.
3. How We Use Your Information
Your information is used to:
- Arrange and coordinate your ground transfer
- Communicate booking confirmations and updates
- Advise on document and visa requirements
- Improve our service quality
4. Information Sharing
We share your relevant travel details with our licensed transport partners in the UAE and destination countries solely for the purpose of fulfilling your transfer. We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Data Retention
We retain booking records for 12 months after service completion for operational and legal compliance purposes. WhatsApp conversation records are retained for 6 months. You may request deletion of your data at any time by contacting us.
6. Cookies
Our website uses essential cookies for site functionality. We do not use tracking cookies or third-party advertising cookies. Analytics data is collected in aggregate form and does not identify individual users.
7. Your Rights
You have the right to access, correct, or delete your personal information. To exercise these rights, contact us via WhatsApp or phone. We will respond to requests within 30 days.
8. Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse.
9. Contact
For privacy-related inquiries, contact us via WhatsApp at +971 58 185 3040 or call +971 58 185 3040.